Privacy Policy

Seamless Energy Inc. d/b/a Seamless Home

Effective Date: August 17, 2026

1. WHO WE ARE AND WHAT THIS POLICY COVERS

Seamless Energy Inc., a Delaware corporation doing business as Seamless Home ("Seamless," "we," "us," or "our"), provides residential energy and home-improvement services, including consultation, design, financing facilitation, installation, and post-installation service.

This Privacy Policy describes how we collect, use, disclose, and retain personal information about homeowners, prospective customers, website visitors, and other individuals ("you"), and the rights you have with respect to that information.

This Policy applies to:

• Our websites, including seamlesshome.com and seamlessenergy.com, and any successor or affiliated domain we operate (the "Sites");
• Our web forms, landing pages, chat tools, scheduling tools, and customer portals;
• Our telephone, text message, and email communications with you;
• Our in-home and virtual consultations, proposals, and installation services.

This Policy does not apply to the independent privacy practices of third parties whose websites or services you may reach through a link from ours, or to lenders and financing providers who collect information from you directly under their own privacy notices and under the Gramm-Leach-Bliley Act.

Requests, questions, and rights. Contact us at any time using the methods in Section 16.

2. SUMMARY OF KEY POINTS

3. PERSONAL INFORMATION WE COLLECT

We collect the following categories of personal information. The category labels correspond to those used in the California Consumer Privacy Act, Cal. Civ. Code § 1798.140(v).

3.1 Identifiers

Name; postal address; service/property address; email address; telephone number (landline and mobile); account name; IP address; device identifiers; online identifiers and cookie identifiers.

• Sources: You; your household members or authorized representatives; our installation and service partners; publicly available property records; utility data you authorize us to receive.
• Purposes: Responding to your inquiry; scheduling and performing consultations; preparing proposals; performing and warrantying work; billing; permitting and inspections; service communications; marketing where authorized.
• Retention: For the duration of the customer relationship and thereafter for the longer of (a) seven (7) years, or (b) the applicable statute of limitations and warranty period for the work performed, plus any period required by contractor licensing, tax, or lien-related recordkeeping law. Consent records for calls, texts, and email are retained for the period stated in Section 6.7.

3.2 Customer Records Information (Cal. Civ. Code § 1798.80)

Signature; physical characteristics or description where you provide them; address; telephone number; bank account, credit card, or debit card number where you provide it for payment; financial and credit-application information you elect to submit.

• Sources: You; your authorized representative; financing providers you select, where you authorize the exchange.
• Purposes: Contracting; payment processing; facilitating financing that you request; fraud prevention.
• Retention: As in Section 3.1. Full payment card numbers are not retained by us; payment is processed by PCI DSS, validated payment processors.

3.3 Commercial Information

Products and services you inquired about, considered, obtained, or received; proposal and contract records; project scope; installation history; service and warranty history; payment and financing history.

• Sources: You; our personnel; our installation, service, and financing partners.
• Purposes: Performing our agreement with you; warranty and service; internal analytics; marketing where authorized.
• Retention: As in Section 3.1.

3.4 Property and Project Information

Property address; property ownership and occupancy status; roof, structural, and electrical characteristics; utility account information and historical usage where you authorize us to obtain it; photographs, measurements, drone or satellite imagery, and site survey data of your property; permit and inspection records; homeowners-association information.

• Sources: You; site surveys and inspections; your utility, where you authorize the release; public records; imagery vendors.
• Purposes: Feasibility analysis; system design; proposal and savings estimation; permitting; installation; interconnection; warranty service.
• Retention: As in Section 3.1.

3.5 Internet and Electronic Network Activity Information

Browsing and interaction history on our Sites; pages viewed; referring URL and landing page; search terms entered on our Sites; form field entries; date, time, and duration of visits; advertisement interactions; chat transcripts; session activity information.

• Sources: Your device and browser; cookies, pixels, tags, SDKs, and similar technologies; our analytics and advertising vendors.
• Purposes: Operating and securing the Sites; measuring and improving performance; attributing marketing; and, only where you have consented as described in Section 7, analytics and advertising.
• Retention: Twenty-five (25) months from collection, unless a shorter vendor-imposed period applies or you request deletion sooner.

3.6 Geolocation Data

Approximate location inferred from IP address; the location of the property to be serviced; and, for our field personnel only, precise device location during scheduled service appointments.

• Sources: Your device; you; our field service application.
• Purposes: Determining service availability in your area; routing and dispatch; arrival notifications.
• Retention: Approximate location, 25 months. Field dispatch location data, 12 months.
• Note: We do not collect precise geolocation from homeowners' personal devices, and we do not use precise geolocation for advertising. Precise geolocation is "sensitive personal information" under most state privacy laws, see Section 4.

3.7 Audio and Visual Information

Recordings of telephone calls with our sales, scheduling, and service teams where recording is disclosed at the outset of the call; photographs and video of the exterior and relevant interior areas of your property taken in connection with a site survey, installation, or warranty claim; security camera footage at our facilities.

• Sources: You; our personnel; our telephony vendor.
• Purposes: Quality assurance; training; dispute resolution; documenting site conditions and completed work; verifying and evidencing your consent to be contacted.
• Retention: Call recordings, thirty-six (36) months. Project imagery, as in Section 3.1.
• Notice: Where we record a call, we disclose the recording at the beginning of the call and give you the opportunity to decline. Several states, including California, require the consent of all parties to record a telephone call.

3.8 Inferences

Profiles reflecting your preferences, characteristics, and predispositions drawn from the categories above: for example, likely interest in a particular product, or estimated project fit.

• Sources: Derived by us from the categories above.
• Purposes: Tailoring proposals; prioritizing outreach; marketing where authorized.
• Retention: As in Section 3.1.
• Note: We do not use inferences to make decisions that produce legal or similarly significant effects concerning you. See Section 5.3.

4. SENSITIVE PERSONAL INFORMATION

"Sensitive personal information" and "sensitive data" are defined by state privacy laws to include such categories as government identifiers, racial or ethnic origin, religious beliefs, health condition or diagnosis, sex life or sexual orientation, citizenship or immigration status, status as transgender or nonbinary, precise geolocation, genetic and biometric data, neural data, and the personal data of a known child.

Our position on sensitive information is as follows:

1. We do not seek to collect sensitive personal information from homeowners. We do not ask for it on our forms, and we instruct our personnel not to solicit it.
2. In limited cases we may receive sensitive information incidentally: for example, a Social Security number or date of birth submitted directly by you in connection with a credit or financing application you have requested, or a disability-related accommodation you volunteer so that we can perform work safely at your property.
3. Where we hold sensitive information, we use it only where strictly necessary to provide or maintain the specific product or service you requested, and for the ancillary purposes permitted by Cal. Civ. Code § 1798.121(a) and the CCPA regulations (such as security, fraud prevention, and legal compliance). This is the standard imposed by the Maryland Online Data Privacy Act, Md. Code Com. Law § 14-4707, and we apply it to all consumers regardless of residence.
4. We do not sell sensitive personal information, we do not share it for cross-context behavioral advertising, and we do not use or disclose it for any purpose beyond those described in this Section. This prohibition is absolute. Maryland law bars the sale of sensitive data outright, with no consent exception, and we apply that rule nationally.
5. We do not use sensitive personal information to infer characteristics about you.
6. We do not knowingly process consumer health data as that term is defined by the Washington My Health My Data Act, RCW ch. 19.373, the Nevada Consumer Health Data Privacy Law, or comparable laws, and we do not operate a geofence around any healthcare facility.

Where a state privacy law gives you the right to limit our use and disclosure of sensitive personal information, or requires our opt-in consent before processing it, you may exercise that right using the methods in Section 11. Because we already limit our use of sensitive information to what is strictly necessary, exercising this right will not degrade the service you receive.

5. HOW WE USE PERSONAL INFORMATION

5.1 Purposes

We use personal information to:

• Respond to your inquiry, quote request, or appointment request;
• Determine whether your property is a candidate for the services you asked about;
• Prepare, deliver, and explain proposals, designs, and estimates;
• Enter into and perform our agreement with you;
• Obtain permits, schedule inspections, and complete utility interconnection;
• Order equipment and coordinate installers, subcontractors, and suppliers;
• Facilitate financing that you request, by transmitting your application information to the lender or financing platform you select;
• Process payments and manage your account;
• Provide warranty service, maintenance, monitoring, and support;
• Send you service and transactional communications (Section 6.2);
• Send you marketing communications where you have authorized them (Section 6.3);
• Operate, secure, troubleshoot, and improve our Sites and systems;
• Measure and attribute our marketing;
• Detect, investigate, and prevent fraud, security incidents, and illegal activity;
• Comply with law, including contractor licensing, consumer protection, lien, tax, and recordkeeping obligations;
• Establish, exercise, or defend legal claims, including documenting your consent to be contacted.

5.2 Data Minimization and Purpose Limitation

We limit our collection of personal information to what is reasonably necessary and proportionate to provide or maintain the specific product or service you requested. We do not process personal information for a purpose that is neither reasonably necessary to, nor compatible with, the purposes disclosed in this Policy, without first obtaining your consent.

5.3 Automated Decision-Making and Profiling

We do not use automated decision-making technology to make, or to substantially replace human decision-making in making, any decision that produces a legal or similarly significant effect concerning you: including any decision regarding the provision or denial of financial or lending services, housing, education, employment, or healthcare. Credit decisions are made by the lender or financing provider you select, under that provider's own criteria and privacy notice, not by us.

We use automated tools to prioritize outreach and to tailor the products we present to you. You may opt out of profiling in furtherance of decisions producing legal or similarly significant effects using the methods in Section 11, and you may ask us to explain the logic and data used.

5.4 Artificial Intelligence

We may use AI-assisted tools for scheduling, call summarization, proposal drafting, and design. We do not use your personal information to train third-party large language models, and we contractually prohibit our vendors from doing so. Where we use an artificial or AI-generated voice on an outbound call, we do so only with your prior express written consent, consistent with the Federal Communications Commission's declaratory ruling of February 8, 2024 (FCC 24-17).

6. CALLS, TEXT MESSAGES, AND EMAIL

This Section describes how we communicate with you and how you control it. It is not itself your consent. Your consent to receive marketing calls, texts, or emails is given separately, on the specific form, checkbox, or recorded verbal authorization where you provided it, and the terms of that separate authorization govern.

6.1 We contact you only as authorized

We place calls, send text messages, and send emails to you only where: (a) you have given us prior express written consent to do so for marketing purposes; or (b) the communication relates to a transaction or relationship you have with us and is not a marketing solicitation (see Section 6.2); or (c) another exception under applicable law applies.

6.2 Service and transactional communications

Regardless of your marketing preferences, we may contact you about matters relating to work you have requested or purchased: for example, appointment confirmations and reminders, technician arrival notifications, permit and inspection scheduling, installation coordination, warranty and service matters, safety notices, recall notices, billing and payment matters, and responses to your inquiries. These are not marketing communications. If you no longer wish to receive them, you may tell us, but doing so may prevent us from performing services you have purchased.

6.3 Marketing communications

Where you have given prior express written consent, we may contact you by:

• Telephone, including calls placed using an automatic telephone dialing system, an artificial or prerecorded voice, or an AI-generated voice;
• Text message (SMS/MMS), including messages sent using an automated system;
• Email;
• Postal mail.

Your consent to receive marketing calls or texts is never a condition of purchasing any property, goods, or services from us. You can buy from us without agreeing to be called or texted.

6.4 Text messaging program terms

If you opt in to text messages:

• Message frequency varies. Message and data rates may apply.
• Text STOP to cancel at any time. We will send one final message confirming your opt-out and will send no further marketing texts.
• Text HELP for help, or contact us using Section 16.
• Carriers are not liable for delayed or undelivered messages.
• Messages are sent from various numbers and short codes.
• We do not share, sell, rent, or otherwise transfer your mobile telephone number or your text-message consent to any third party, including our affiliated brands, for that party's own marketing purposes. Mobile opt-in data is excluded from all information sharing described in Section 8.

6.5 Calling practices

• We do not place telemarketing calls before 8:00 a.m. or after 9:00 p.m. in the time zone of the telephone number called, and we observe any stricter state limitation, including Florida's 8:00 p.m. cutoff and its limit of three solicitation calls on the same subject matter within any 24-hour period.
• We transmit accurate caller identification.
• We identify ourselves, the entity on whose behalf the call is made, and a telephone number or address at which that entity can be reached.
• We maintain an internal do-not-call list, we scrub against the National Do Not Call Registry, and we maintain written do-not-call procedures. A copy of our do-not-call policy is available on request at the contact points in Section 16.

6.6 Withdrawing your consent, how to stop hearing from us

You may revoke your consent at any time, by any reasonable method, at no cost. We do not designate an exclusive means of revocation, and we honor revocation however it reaches us. Reasonable methods include:

• Replying to any text with STOP, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, OPT OUT, or any other words clearly expressing a desire not to be contacted;
• Telling any representative on any call, including by responding to an automated opt-out prompt;
• Clicking the unsubscribe link in any marketing email;
• Emailing or writing to us at the addresses in Section 16;
• Leaving a voicemail at our published number.

We honor revocation requests within ten (10) business days of receipt, and in practice as promptly as our systems permit. Following a text-message revocation we may send a single confirmation message, containing no marketing content, within five minutes.

Revoking marketing consent does not stop the service and transactional communications described in Section 6.2 unless you tell us to stop those as well.

6.7 Records of your consent

We maintain records evidencing each consent, including the date and time, the web page or document on which it was given, the exact disclosure text displayed, the telephone number and email address authorized, the IP address, and the identity of the individual who gave it. We retain these records for a minimum of five (5) years after the consent is revoked or the relationship ends. We honor every do-not-call request for at least five (5) years, as required by 47 C.F.R. § 64.1200(d)(6), and we retain our suppression records for as long as necessary to keep honoring them.

6.8 Email

Our marketing emails identify us accurately in the header and "from" line, use non-deceptive subject lines, identify themselves as advertisements where required, contain our valid physical postal address, and contain a clear and conspicuous unsubscribe mechanism. We honor unsubscribe requests within ten (10) business days, we keep the unsubscribe mechanism operable for at least thirty (30) days after a message is sent, and we never require you to pay a fee, create an account, or provide any information other than your email address and your preferences in order to unsubscribe. We do not sell or transfer the email address of anyone who has unsubscribed.

7. COOKIES, PIXELS, AND SIMILAR TECHNOLOGIES

Our Sites use cookies, pixels, tags, web beacons, session-replay tools, SDKs, and similar technologies.

• Strictly necessary technologies operate the Sites, maintain your session, balance load, and protect security. These cannot be disabled.
• Functional technologies remember your preferences.
• Analytics technologies help us understand how the Sites are used.
• Advertising technologies help us and our advertising partners measure campaigns and present relevant advertising to you on other sites and applications, including through cross-context behavioral advertising.

Analytics and advertising technologies are not activated until you consent to them through our cookie banner. You may change your choices at any time through the "Cookie Preferences" link available in the footer of every page of our Sites, and through your browser settings.

Global Privacy Control and opt-out preference signals. We recognize and honor the Global Privacy Control ("GPC") and other opt-out preference signals transmitted by your browser or extension. When we detect such a signal, we treat it as a valid request to opt out of the sale and sharing of your personal information and of targeted advertising, for that browser and, where we can associate the signal with an account, for the account across all devices. You do not need to be logged in for us to honor the signal on that browser.

Do Not Track. Our Sites do not respond to legacy "Do Not Track" browser headers, for which no common standard exists. We do honor GPC.

8. HOW WE DISCLOSE PERSONAL INFORMATION

8.1 We do not sell your information to unaffiliated third parties for their own marketing

We do not sell, rent, license, or otherwise transfer your personal information to unaffiliated third parties for those parties' own independent marketing purposes. We are not a lead broker and we do not resell homeowner leads.

8.2 Service providers and contractors performing work for you or for us

We disclose personal information to third parties who process it on our behalf and under written contract, only for the purposes we specify and with no right to use it for their own purposes. These include:

Every one of these recipients is bound by written contract terms that (a) specify the limited and specified purposes for which the information is disclosed, (b) prohibit selling, sharing, retaining, using, or disclosing the information for any other purpose, (c) prohibit combining it with information from other sources except as permitted by law, (d) require them to comply with applicable privacy law, (e) grant us rights to monitor compliance, and (f) require them to notify us if they can no longer meet their obligations.

8.3 Affiliated brands

Please read this Section carefully, it is the one disclosure that may involve marketing to you by an entity other than Seamless.

Where you have given the required consent, we may disclose your name, postal address, email address, and information about the products and services you inquired about to these affiliated brands so that they may market their own products and services to you. Certain state privacy laws characterize this disclosure as a "sale" of personal information or as "sharing" for cross-context behavioral advertising, even though no money changes hands.

Three limits apply, and they are absolute:

1. Your mobile telephone number and your text-message consent are never included. See Section 6.4.
2. Sensitive personal information is never included. See Section 4.
3. You may opt out at any time, using the "Do Not Sell or Share My Personal Information" link in the footer of every page of our Sites, by transmitting a Global Privacy Control signal, or by any method in Section 16. Opting out is free, requires no account, and requires no identity verification.

If you do not want us to disclose your information to our affiliated brands at all, tell us. We will honor that.

8.4 Other disclosures

We may also disclose personal information:

• To you, or to a person you authorize;
• To comply with law, including a subpoena, warrant, court order, or lawful request by a public authority, and to respond to regulators including contractor licensing boards and state attorneys general;
• To establish, exercise, or defend legal claims, including to demonstrate your consent to be contacted;
• To protect the rights, property, or safety of you, of us, of our personnel, or of the public;
• In connection with a corporate transaction, a merger, acquisition, reorganization, financing, or sale of all or substantially all assets, in which case the recipient will be bound by this Policy with respect to information transferred, and you will be notified of any material change.

8.5 Categories disclosed in the preceding twelve months

In the twelve months preceding the Effective Date of this Policy:

• Categories of personal information disclosed for a business purpose: identifiers; customer records information; commercial information; property and project information; internet and electronic network activity information; geolocation data; audio and visual information; inferences. Recipients are described in Sections 8.2 through 8.4.
• Categories of personal information sold or shared: identifiers (name, postal address, email address) and commercial information, disclosed to affiliated brands as described in Section 8.3; and identifiers (online identifiers, cookie identifiers, IP address) and internet and electronic network activity information, shared with advertising partners for cross-context behavioral advertising, subject to your consent and opt-out choices as described in Sections 7 and 8.3.
• We sold or shared no sensitive personal information.
• We did not sell or share the personal information of any consumer we know to be under 18 years of age.

9. YOUR PRIVACY RIGHTS

Depending on where you live, you have some or all of the following rights. We extend the core rights below to every U.S. resident who asks, regardless of state of residence.

10. STATE-SPECIFIC DISCLOSURES

10.1 California

Your California rights. California residents have the rights described in Section 9 under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, Cal. Civ. Code §§ 1798.100-1798.199.100. This includes the right to know, delete, correct, opt out of sale and sharing, limit the use and disclosure of sensitive personal information, and be free from discrimination.

How to exercise them. We provide at least two designated methods, see Section 11. We also honor the Global Privacy Control (Section 7) and the "Do Not Sell or Share My Personal Information" and "Limit the Use of My Sensitive Personal Information" links in the footer of every page of our Sites.

Notice at collection. The categories of personal information we collect, the purposes for which we use them, whether they are sold or shared, and the retention period for each category are set out in Sections 3 through 8 of this Policy. That disclosure serves as our notice at collection, and a link to it appears at or before the point of collection on our forms.

Shine the Light. California Civil Code § 1798.83 permits California residents to request, once per calendar year, information about the personal information we disclosed to third parties for those third parties' direct marketing purposes. Send that request to the address in Section 16 with the subject line "Shine the Light Request." The disclosures described in Section 8.3 are subject to this right, and you may prevent them entirely by opting out.

Authorized agents. You may designate an authorized agent to submit requests on your behalf. We will require the agent to provide written authorization signed by you, and we may require you to verify your identity directly with us and to confirm that you gave the agent permission. An agent registered with the California Secretary of State may submit a request accompanied by proof of registration.

Data brokers. We are not a data broker. We do not knowingly collect and sell to third parties the personal information of consumers with whom we do not have a direct relationship, and we are not registered with the California Privacy Protection Agency under the Delete Act, Cal. Civ. Code § 1798.99.80 et seq.

Recording of telephone calls. Where we record a call, we notify you at the outset. See Section 3.7.

10.2 Nevada

Nevada residents may submit a verified request directing us not to make any sale of "covered information," as provided by Nev. Rev. Stat. § 603A.345 and defined at Nev. Rev. Stat. § 603A.320. Send the request to the email address in Section 16 with the subject line "Nevada Opt-Out Request."

10.3 Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island, and Florida

Residents of these states have the rights described in Section 9 under their respective comprehensive consumer privacy statutes, subject to each statute's specific scope and exceptions. In particular:

• Colorado, Connecticut, Delaware, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, and Texas residents: we honor universal opt-out mechanisms, including the Global Privacy Control. See Section 7.
• Connecticut residents: our access response includes inferences we hold about you. We will not disclose a Social Security number or biometric data in an access response; instead we will notify you that such data exists. We do not use your personal data to train large language models. Our profiling opt-out extends to any automated decision, including one made on our behalf by a service provider.
• Minnesota, Oregon, Delaware, and Maryland residents: you may request a list of the specific third parties to whom we have disclosed your personal data, not merely the categories. Minnesota residents may also question the result of any profiling, be informed of the reason, and review the personal data used.
• Maryland residents: consistent with Md. Code Com. Law § 14-4707, we limit collection to what is reasonably necessary and proportionate to provide the specific product or service you requested; we process sensitive data only where strictly necessary to do so; we do not sell sensitive data under any circumstances; we do not sell the personal data of any consumer under 18; and we do not direct targeted advertising to any consumer we know or should know is under 18. Maryland law allows us up to thirty (30) days to stop processing after you revoke consent; our practice is to stop within fifteen (15) days, as described in Section 9.
• Texas and Nebraska residents: these statutes apply without regard to the number of consumers whose data we process. Where we sell personal data or process sensitive data, we post the notices those statutes require.
• Florida residents: you may opt out of the collection and processing of sensitive data and of the collection of personal data through voice or facial recognition. We do not use voice or facial recognition.
• Utah and Iowa residents: your statutes provide notice and an opportunity to opt out of sensitive-data processing rather than opt-in consent. We nonetheless apply the strict-necessity standard described in Section 4 to your information.

10.4 States with laws taking effect in the future

Comprehensive privacy statutes take effect in Oklahoma on January 1, 2027, in Alabama on May 1, 2027, and in Vermont on January 1, 2028. Additional states, including Louisiana, have enacted comprehensive privacy statutes with future effective dates. We will honor the rights each statute provides as of its effective date, and we extend the core rights described in Section 9 to residents of those states now.

10.5 Washington and Nevada consumer health data

We do not collect, process, share, or sell "consumer health data" as defined by the Washington My Health My Data Act, RCW ch. 19.373, or by Nev. Rev. Stat. ch. 603A as amended. We do not operate a geofence around any healthcare facility. If our practices change, we will publish a separate Consumer Health Data Privacy Policy, link it prominently from the homepage of our Sites, and obtain the separate consents those statutes require before collecting or sharing any such data.

10.6 Washington commercial electronic messages

We send commercial text messages to Washington telephone numbers only where the subscriber has clearly and affirmatively consented in advance, as required by RCW 19.190.060 and RCW 19.190.070.

10.7 Individuals outside the United States

Our services are offered only in the United States and are intended for U.S. residents. We do not target our Sites or services to individuals in the European Economic Area, the United Kingdom, or Switzerland. If you access our Sites from outside the United States, understand that your information will be transferred to, stored in, and processed in the United States.

11. HOW TO EXERCISE YOUR RIGHTS

Submit a request by any of these methods:

• Email: privacy@seamlessenergy.com (and support@seamlessenergy.com)
• Mail: Privacy Request, Seamless Energy Inc., 1441 W Ute Blvd, Suite 270, Park City, UT 84098
• Opt out of sale/sharing directly: the "Do Not Sell or Share My Personal Information" link in the footer of every page of our Sites, or by transmitting a Global Privacy Control signal.

What happens next:

1. Acknowledgment within ten (10) business days.
2. Verification. For access, deletion, correction, and portability requests we will verify your identity using information already in our records, in proportion to the sensitivity of the information requested. We will not ask for more information than necessary, and we will use any information you provide for verification only. We do not require identity verification, account creation, or email confirmation to process an opt-out request or a request to stop communications.
3. Substantive response within forty-five (45) calendar days. Where reasonably necessary we may extend once by an additional forty-five (45) days, and we will tell you within the initial period if we do.
4. Cost. Free, at least twice in any twelve-month period. We may charge a reasonable fee or decline a request that is manifestly unfounded, excessive, or repetitive, and we will explain why.
5. Authorized agents may submit requests as described in Section 10.1.

We may decline all or part of a request where an exception applies: for example, where we must retain information to complete a transaction you requested, to provide a warranty or product recall, to detect or prosecute security incidents or fraud, to comply with a legal obligation (including contractor licensing, lien, tax, and consumer-protection recordkeeping), to exercise or defend legal claims, or where the information is exempt because it is regulated by the Gramm-Leach-Bliley Act or the Fair Credit Reporting Act. We will tell you which exception applies.

Note on deletion and consent records. Where you request deletion, we will retain the minimum record necessary to demonstrate your prior consent to be contacted and to honor your opt-out: specifically, your telephone number or email address in suppression form and the consent record described in Section 6.7. Deleting this record would prevent us from honoring your do-not-contact request and is retained on that basis.

12. APPEALS

If we decline your request, you may appeal.

• Submit the appeal to privacy@seamlessenergy.com with the subject line "Privacy Request Appeal," or by mail to the address in Section 16, within a reasonable time after our decision.
• We will decide the appeal and respond in writing within forty-five (45) days, explaining the reasons for our decision. Where the law of your state allows a longer period, we still aim for forty-five (45) days.
• If we deny the appeal, we will provide you an online mechanism or other method to contact your state attorney general to submit a complaint.

13. DATA RETENTION

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, using the criteria stated for each category in Section 3. In general:

When a retention period expires, we delete the information or de-identify it. Where we de-identify, we maintain it in de-identified form, publicly commit not to attempt reidentification, and contractually obligate recipients to the same.

14. SECURITY

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, use, modification, and disclosure. These include access controls and least-privilege provisioning, encryption of data in transit and of sensitive data at rest, multi-factor authentication for administrative access, vendor security diligence and contractual security requirements, employee training, logging and monitoring, and a written incident response plan.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach of the security of your unencrypted, unredacted personal information, we will notify you and the appropriate authorities as required by law.

15. CHILDREN

Our Sites and services are directed to adults and are not intended for children.

• We do not knowingly collect personal information from anyone under 16 years of age.
• We do not sell or share the personal information of any consumer under 16 years of age, and we do not direct targeted advertising to any consumer we know or should know is under 18.
• If you believe a child has provided us personal information, contact us at the addresses in Section 16 and we will delete it.

16. CONTACT US

Seamless Energy Inc. d/b/a Seamless Home 1441 W Ute Blvd, Suite 270, Park City, UT 84098Privacy: privacy@seamlessenergy.comGeneral support: support@seamlessenergy.com

To stop marketing communications, reply STOP to any text, click unsubscribe in any email, tell any representative, or write to us at any address above.

17. CHANGES TO THIS POLICY

We review and update this Policy at least once every twelve (12) months, as required by Cal. Civ. Code § 1798.130(a)(5). We will post the revised Policy on our Sites with a new "Last Updated" date.

If we make a material change, in particular, one that would apply retroactively to personal information already collected, or that would expand the categories of information disclosed to our affiliated brands, we will notify you before the change takes effect and give you an opportunity to opt out of the new processing. Your continued use of our Sites after a non-material change constitutes acceptance of the revised Policy.

18. ACCESSIBILITY AND LANGUAGE

We are committed to making this Policy accessible to persons with disabilities. If you use a screen reader or another assistive technology and have difficulty accessing this Policy, contact us at the addresses in Section 16 and we will provide it in an alternative format at no charge.

We make this Policy available in each language in which we ordinarily conduct business with consumers. Where we conduct a sales presentation with you in a language other than English, we provide this Policy and our contract documents in that same language. For solar energy system sales in California, the contract and the solar energy system disclosure document must be written in the language principally used in the oral sales presentation, as required by California Business & Professions Code § 7169(d); California Civil Code § 1632 imposes parallel translation obligations on other contracts negotiated primarily in Spanish, Chinese, Tagalog, Vietnamese, or Korean.

This Policy is a statement of our practices. It is not a contract and does not create rights beyond those provided by applicable law, except that where this Policy grants you a right that state law does not require us to grant, we will honor it as stated.